Greetings Dear Reader,
When you think of a customer what comes to mind? When it comes to project management that
question has several correct answers. That
is the crux of it. When we ponder who we
serve we have several things we must satisfy.
Stakeholders are out customers. They have vested interest in the outcome of
the project. They include both internal
and external entities. Those for whom I work are stakeholders. The company with whom my company contracts
the project has stakeholders. We do not
speak of it enough but both are customers.
Then there is the oft forgotten end user. Whatever our project is producing there are
those who will be impacted by it who are not present in the process. The end user must be considered a customer
and should be thought of as a stakeholder even though they have little if any
involvement in the project process.
When it comes to my personal philosophy of project
management I simplify it greatly. Anyone
who touches or is touched by my work is my customer. They are not always right but they always
matter. They are always worth the effort
to hear and support.
If I approach business this way then I must also approach
life this way. Everyone; family,
friends, neighbors, strangers, and enemies are my customer. Everyone who touches or is touched by my life
is a customer.
When I fail to put Christ first I endanger that customer
relationship. I fail to show my “product”
in the proper light. It is in assuring
that I do what is right by them that I assure that I am following Christ
properly. So much is at stake in this
life that I dare not do less.
Wishing you joy in the journey,
Aramis Thorn
Mat 13:52 So Jesus said to them, "That is why every writer
who has become a disciple of Christ’s rule of the universe is like a home
owner. He liberally hands out new and old things from his great treasure
store.”
(͡° ͜ʖ ͡°)
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